Contact Us

We're here to help. Choose the best way to reach us based on your needs.

General Support

For questions about using Lumekon, technical issues, or general feedback:

Email: support@lumekon.com

We aim to respond within 1-2 business days.

Billing & Payments

For questions about subscriptions, refunds, or payment issues:

  • Visit your Account page to manage your subscription
  • Use the "Manage billing" button to access the Stripe customer portal
  • For refund requests, please include your email address and describe the issue

See our Refund Policy for more details.

Bug Reports

Found a bug or something not working as expected? Please include:

  • What you were trying to do
  • What happened instead
  • Your browser and operating system
  • Any error messages you saw

Business Inquiries

For partnership opportunities, enterprise plans, or press inquiries:

Email: support@lumekon.com

Before You Contact Us

You might find your answer faster in our resources: