Refund Policy

1. Day Pass

The Day Pass is a one-time purchase and provides 24 hours of access to all paid features from the moment of purchase.

Refund Eligibility

• Technical issues: If your payment succeeded but access was not granted due to a technical problem on our end, contact us immediately. We will either resolve the issue or provide a full refund.
• Unused time: Because the Day Pass is time-limited and provides immediate access, we generally cannot offer refunds for unused time or "I didn't use it" reasons.

We cannot offer refunds based on cutting outcomes, since results depend on file content and machine settings.

2. Subscriptions (Creator, Studio)

Subscriptions are billed monthly and can be cancelled anytime.

How Cancellation Works

• Cancel through your Account page or the Stripe billing portal
• Your access continues until the end of your current billing period
• You will not be charged again after cancellation

Refund Eligibility

• First-time subscribers: If you subscribed by mistake or the service doesn't work as expected, contact us within 48 hours for a refund consideration.
• Billing errors: If you were charged incorrectly, we will refund the difference.
• Partial month: We do not provide prorated refunds for partial months. Simply cancel, and you'll retain access until the period ends.

3. How to Request a Refund

1. Contact us with your email address and a brief description of the issue
2. Include any relevant details (error messages, transaction ID if available)
3. We aim to respond within 1-2 business days

4. Processing Time

Approved refunds are processed through Stripe and typically appear on your statement within 5-10 business days, depending on your bank.

5. Contact

For refund requests or billing questions, please contact us.